Last weekend

So last weekend I was taking the 38 Geary boarding at La Playa. I waited 5 minutes then decided to call 6sfmuni. The person on the line told me next bus will come in 1 minute. I was like wow great, I'll be on time and the bus is on time for once! Umm one minute goes by, 2 minutes, 3, 4,5,6,7,8,9,10,11...ok 15 minutes! WTF where is the bus! I called the sf muni line again so when is the bus coming? 15 minutes. WHAT!!! the last person said 1 minute, so you are telling me I have to wait another 15 minutes making it half an hour! So I'm pissed at this point, then I see a 38 bus SITTING! yes SITTING in front of me, umm if a bus is missing why the hell are they not starting up the next bus asap! What really pissed me off was a freakin TAX paid muni employee was fuckin sitting in his truck in the Safeway parking lot NOT DOING HIS JOB! He is supposed to mark down on his chart if the buses were arriving on time. I went u to him and asked him what happened to the missing bus? He said, "you missed it it was here 5 minutes ago. WHAT???? I was standing here for 20 minutes NO 38 came! He just stared at me. This guy was obviously just sitting on his fuckin ass daydreaming in his truck. Can I get paid to sit on my ass in a parking lot too! 735026 was on this guys truck,I'm tempted to report this guy, but why? Muni is just going to send me a stupid automated system saying they appreciate me writing in and do nothing.